Dashboard Overview

All Conversations

• 
  Jessica Martinez

  Do you still have the blue jacket in size M?
  Instagram 2 min ago
• 
  David Chen

  Thanks for the quick response! I'll order today.
  Messenger 15 min ago
• 
  Sarah Thompson

  Can I return this item? I ordered the wrong size.
  Instagram 3 days ago
• 
  Michael Brown

  What's the shipping time to California?
  WhatsApp 1 hour ago
• 
  Emma Wilson

  Loved the outfit from your latest reel! 😍
  Story Mention 4 hours ago

Conversation — Sarah Thompson Older than 24h

Contacts (1,284 total)

Contact	Channel	Tags	Last Active	Messages
Jessica Martinez	Instagram	VIPCustomer	2 min ago	24
David Chen	Messenger	Customer	15 min ago	8
Sarah Thompson	Instagram	Lead	3 days ago	12
Michael Brown	WhatsApp	New	1 hour ago	3
Emma Wilson	Instagram	CustomerVIP	4 hours ago	31

Broadcasts

Send messages to all contacts or a specific segment.

Campaign Performance

AI Agent Configuration

Active Channels

Knowledge Base

Upload documents or add URLs for the AI to learn from.

• 📄
  Product Catalog 2026.pdf

  234 products — Uploaded Mar 1, 2026
  Indexed
• 🌐
  styleshop.com/faq

  47 Q&A pairs — Last synced Mar 7, 2026
  Synced
• 📄
  Return Policy.txt

  2 pages — Uploaded Feb 15, 2026
  Indexed
• 📄
  Shipping Rates & Times.pdf

  1 page — Uploaded Feb 15, 2026
  Indexed

AI Conversations Log

• Customer: "What's the return policy?"
  AI: "You can return any unworn item within 30 days for a full refund. Just contact us and we'll send you a prepaid return label!"
  Instagram DM — 10 min ago — ✓ Correct
• Customer: "Do you ship to Germany?"
  AI: "Yes! We ship worldwide. Delivery to Germany typically takes 7-10 business days. Shipping is $12.99 for orders under $75, and free for orders over $75!"
  Messenger — 25 min ago — ✓ Correct
• Customer: "I want to speak to a manager"
  AI: "I understand. Let me connect you with a team member right away. Someone will be with you shortly!"
  Instagram DM — 1 hour ago — ✓ Handed off
• Customer: "Is the red dress available in XXL?"
  AI: "I don't have specific inventory information for that item. Let me check with the team and get back to you!"
  WhatsApp — 2 hours ago — ✗ Needs improvement

Comment to DM Automation

Select a Post or Reel

Reel

Post

Reel

Post

Post

Reel

Active Rules

Live Comment Feed

• 
  @ashley_styles

  PRICE please!

  ✓ Comment replied📩 DM sent
• 
  @mike_jones92

  Love this! 🔥🔥🔥

  No trigger match
• 
  @lisa.beauty

  price

  ✓ Comment replied📩 DM sent

Facebook Page Comments

• 
  Robert Johnson

  How much is this? PRICE

  ✓ Comment replied📩 Messenger DM sent

Follow to DM

Automatically send a welcome DM when someone follows your Instagram account.

Story Mention Automation

Auto-reply when someone mentions your account in their Instagram Story.

Story Reply Automation

Auto-reply when someone replies to your Instagram Story.

DM Keyword Automations

When someone sends a specific keyword via DM, trigger an automated flow.

Active Keywords

Flow Builder

Visual drag-and-drop editor to build conversation flows.

All Flows

Connect Your Platforms

Connect your Facebook Page and Instagram account to start automating conversations.

• Click "Connect with Facebook" above
• Log in with your Facebook account
• Select the Facebook Page you want to connect
• Grant the requested permissions
• Select your Instagram Business account
• You're all set! Start automating.

WhatsApp Connection

Connect WhatsApp by scanning a QR code — no WhatsApp Business API required.

Account Settings